FAQ

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

First Vehicle Services customers see both short- and long-term cost-savings after entering a fleet management partnership with us.

Our corporate buying power and aggressively negotiated parts contracts immediately improve our customers' bottom lines. As a part of FirstGroup America, we are able to leverage the buying power of our Corporate Purchasing Agreements with dozens of OEM manufacturers.

Our decades of experience creating maintenance programs have perfected our fleet operating efficiencies, resulting in a reduction of fleet counts, extended vehicle lifecycles, and reduced overall costs.

Additionally, our partners benefit from our extensive regional and corporate management support. Your overhead costs for hiring, training, procurement, and IT personnel are eliminated because we have our own dedicated, experienced management support team that provides national and regional support.

Fleet maintenance and management is performed in your facility by First Vehicle Services technicians. The facility is managed, and the equipment is maintained by First Vehicle Services, ensuring that you continue to maximize the investment you have already made in your facility.
We lead the fleet maintenance industry in diverse fleet experience. We have the knowledge and skill to maintain your entire fleet – from sedans, light duty trucks, emergency response units and fire apparatus to medium and heavy-duty trucks, earth movers, specialized equipment, and cranes. We also maintain small equipment, as well as alternative fueled vehicles that help reduce your carbon footprint.

We hire them! It not only makes good business sense to hire the technicians already familiar with your fleet, but we also believe it’s the right thing to do. We have an extensive fleet technician transition plan that provides training and certifications such as ASE, EVT, and other continuing education programs.

All existing employees have the opportunity to complete an interview. Our hiring process includes drug testing, background checks, and a multi-step interview process that ensures the highest quality technicians available are maintaining your fleet.

Both. We provide customized fleet solutions to many types and varying sizes of fleet operations, including governments, school districts, private fleets, petrochemical, food and beverage, universities, airports, and utilities.
Yes. We have unrivalled buying power through our Corporate Purchasing Agreements with over 100 quality vendors representing 120,000 unique parts. Our procurement specialists normally achieve vehicle and parts savings of 30% or more from previous costs.
We can buy your active, non-obsolete inventory at book value prior to the commencement of the contract. All parts are then input into our proprietary Fleet Maintenance Information System and are continuously monitored for supply replenishment.

We have our own proprietary Fleet Maintenance Information System that monitors and provides reporting on a wide range of Key Performance Indicators (KPIs) and other critical fleet data. Our web-based system is available 24/7 for immediate reports and updates.

We also have decades of experience in tracking fleet maintenance and KPIs on a variety of industry-leading management information systems, including CCG Faster and Shopfax.

Under most contracts, First Vehicle Services would lease your building and existing equipment. Each of our customers have unique facility and equipment needs, resulting in dozens of different partnership scenarios.

We would also bring equipment of our own to make your maintenance facility as self-contained and productive as possible. We would maintain your equipment using the same stringent preventive maintenance methodologies that we use on your vehicle and equipment fleet.

First Vehicle Services uses only  high-quality parts that meet or exceed OEM specifications. If you want something new or different, talk to us. We have experience with everything from specialized lubricants to cryogenic parts, so we can provide advice as well as supply and install the parts.

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