Quality

Quality In Everything We Do

Quality In Everything We Do

It’s important that you have a fleet management partner that understands your fleet operating requirements and objectives and has best-in-class programs to ensure work is done right and on time. Our First Quality Management™ program ensures that the unique demands of your fleet are met with the highest standards.

First Vehicle Services takes pride in certifications programs and overall continuous education courses to help us become the best fleet maintenance and management company. Focuses of our superior operations include:

  • All parts, labor, and maintenance processes comply with OSHA, EPA, and DOT standards
  • Parts and labor warranties are included in every contract
  • Many technicians currently maintain Lean Six Sigma Certifications
  • More ASE Blue Seal Certified locations than any other public fleet maintenance provider

Even though we perform direct maintenance on 39,000 vehicles and pieces of equipment, your fleet is unique with performance demands unlike others.

ISO 9001

ISO 9001 Certification

First Vehicle Services is ISO 9001 certified in comprehensive management and maintenance services. We seek optimum efficiencies in every process from our corporate offices to your location to ensure we are delivering first class service.

This enables First Vehicle Services to deliver the very best in fleet services to you by:

  • Making decisions based on customer requirements
  • Utilizing repeatable and measurable processes
  • Empowering maintenance technicians to act
  • Focusing on service efficiency and quality

Custom Training

Each technician has a customized training program developed by Cengage. First Vehicle Services places an emphasis on technicians becoming ASE certified, FirstGroup has over 145 ASE Certified locations. We pay for our technicians’ training and testing and compensate them with hourly bonuses for certification. This customized quality fleet training ensures that the maintenance staff can troubleshoot effectively, and it increases productivity because they make repairs right the first time.


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